robert.Coutts
May 26, 2026
"Packaging was just okay"
The box showed up dented, not a huge deal, but it definitely wasn’t in the best shape when it arrived.
"I tried Velvet Noir BC not expecting a..."
I tried Velvet Noir BC not expecting a miracle or anything, but it actually surprised me. It took a bit before I really noticed a difference, but now my skin feels so much smoother and looks more even overall. Not like I woke up with brand-new skin overnight, but the improvement was definitely more than I expected. Shipping was fine too, nothing dramatic. I’d probably buy it again.
william.Doney
May 22, 2026
"Probably won’t order from them again"
I ordered from velvetnoirbc.com once, it was just okay. The item looked decent when it arrived, but shipping took longer than I thought it would, and the updates were kind of sparse. Nothing was outright awful, but reading between the lines, it didn’t really feel like the overall experience matched the price. Maybe other people had a smoother order, but I’m not really feeling tempted to buy from them again
Richard.stewart
May 01, 2026
"The team seemed friendly enough at first, and..."
The team seemed friendly enough at first, and I appreciate that they responded initially, but I’m still waiting for actual help. My issue hasn’t been resolved, and it’s frustrating not knowing when or if it’ll be taken care of.
LeePennington_60
April 20, 2026
"Refund timeline was nothing like they promised"
I was told the return and refund would be handled quickly, but that has definitely not been the case. I sent everything back and I’m still sitting here waiting for my money. It’s frustrating when they make it sound simple and fast, and then the reality is just a long wait with no real update.
"I was expecting to get the items..."
I was expecting to get the items I actually ordered, but what showed up was completely different. I figured support would be able to sort it out quickly, but it took forever to get a response and the issue still wasn’t fixed. Frustrating experience overall.
"Cleanliness ruined the visit for me"
I wanted to like this place, but the cleanliness really put me off. The area I was in didn’t seem like it had been properly wiped down, and I noticed a few things that made me question how seriously they take hygiene.
It was frustrating because I had planned to relax and enjoy my time there, but instead I spent most of it feeling uncomfortable and distracted. It kind of ruined the plans I had for the day, which was really disappointing.
I ended up not wanting to stay any longer than I had to. I wouldn’t go back unless they make a serious effort to keep the place cleaner.
Robert-doughty
April 11, 2026
"Trying to use the site was annoying..."
Trying to use the site was annoying. The pages were loading really slowly, and checkout kept glitching right when I was trying to finish my order. I also reached out for help and got transferred around, which just made the whole thing more frustrating than it needed to be.
Doreen_foster82
April 09, 2026
"Everything went smoothly for me, and I..."
Everything went smoothly for me, and I really don’t have any complaints. If my experience is anything to go by, they seem to have things running well
gilberto-Hubbard
April 07, 2026
"Pretty solid for the price"
Overall, I thought the prices were fair for what I got. It’s not exactly the cheapest option out there, but the quality was decent, so I wasn’t mad about it. I’d probably order again, especially if there’s a sale, because who doesn’t love a little discount?
"Checkout was mostly easy for me..."
Checkout was mostly easy for me. I did run into a small issue with a coupon, and I could see that being a little frustrating for other customers too, but the payment went through without any problems in the end.
hello_michael846
February 08, 2026
"Felt safe ordering from here"
I wasn’t not a little unsure at first, but velvetnoirbc.com felt legit the whole time. The order updates came through, everything showed up like it was supposed to, and nothing felt sketchy or weird. It’s nice finding an online brand that doesn’t give off shady vibes or anything.
alex1978
February 06, 2026
"It got here fast overall..."
It got here fast overall, just... one day later than expected. Not a big deal, but I was kind of hoping it would arrive on time...
HermanSummerlin
February 02, 2026
"Nice quality overall, but not totally perfect"
So, yeah, overall I’d say the quality is good. The material feels nice, like soft enough and not cheap or anything, and the stitching is, you know, okay. It’s not perfect if you look super closely, but it’s fine. I’ve washed it once so far and, well, it held up without any issues, so that’s a good sign.
Lucille-feaster
January 27, 2026
"Why is it so hard to get a reply?"
I tried reaching out to velvetnoirbc.com a few times about my order no one really got back to me. It felt like I was just being ignored the whole time. Like, why is this so complicated just to get a simple update? Customer service was super slow and not helpful at all. I wouldn’t order from them again after this experience.
lorafournier7985
January 21, 2026
"Delivery was reliable enough"
I ordered from Velvet Noir BC and the package arrived right around when they said it would. The tracking updated like you’d expect, so I wasn’t left guessing. The box had a small dent, but obviously that’s not a big deal as long as the stuff inside is fine, and it was. Overall, no complaints...
"Looks nice, but I’m still unsure on the sizing"
The item looks nice overall, and the descriptions seemed clear at first. I just got a bit confused when it came to the sizing and had to go back through the product page and my email receipt to double-check what I ordered. It’s not a huge issue, but I’m still not totally sure if I picked the best size.
Fernando_burns85
January 07, 2026
"Am I the only one who can’t ever find this in stock?"
Am I the only one who checks for this and it’s always out of stock? It’s frustrating because I’d actually like to buy it, but there’s never anything available.
"Decent staff, but a little hit or miss"
My experience with the staff was kind of mixed. A couple of them were really professional and helpful, which I appreciated, but one person seemed a bit rushed and not as attentive. It wasn’t a bad experience overall, just felt like there’s some room for improvement.
Christina_sanders02
December 20, 2025
"I booked through velvetnoirbc.com and the..."
I booked through velvetnoirbc.com and the process itself was simple, so no complaints there. What bugged me was that the reminder didn’t come until late, and then when I showed up on time, I still ended up waiting about 15 minutes. It’s one of those annoying policy loopholes where customers are expected to be punctual, but there doesn’t seem to be much accountability if the appointment runs behind. The staff was nice and the actual service was fine, so it wasn’t a bad experience overall. I just think they need to tighten up the timing and communication a bit